Last updated: August 23, 2026
RAZ Studio, operated by InfoChic, places great importance on the protection of your personal information.
This policy explains what information we collect when you use the razstudio.ca website, the pages dedicated to Ascension of the Fifth Era (A5E), your user account, and the financial support services for the project, as well as how we use, retain, and protect this information.
We aim to limit collection to the information necessary for the purposes described in this policy.
You may contact this person with any question about your personal information, to exercise your rights, or to file a complaint.
Depending on the features you use, we may collect the following information.
Your real name and email address are not displayed publicly in the contributors list, unless the user chooses to use their real name as their public name.
When you register or in your profile, you may choose to receive news about A5E.
This option is optional and is not enabled by default. You may withdraw your consent at any time.
When you support A5E, we retain in particular:
RAZ Studio does not receive or retain your credit card numbers or other full payment data. Financial processing is handled by PayPal.
We use your information in particular to:
We do not use your personal information for other incompatible purposes without obtaining the required consent.
A5E may offer a public page presenting the people who support the project.
Your presence in this list is optional.
You must explicitly choose the option to display your public profile.
When you choose to appear, the information that may be displayed includes in particular:
Your email address is never published.
Your true identity is published only if you voluntarily choose to use your real name as your public name.
Presence in this public list is separate from any possible presence in the game credits, which depends on the benefits associated with the chosen support level.
You can change your public display choice in your profile.
Payments and subscriptions are processed through PayPal.
When you initiate a contribution, certain information necessary to process the transaction may be shared with PayPal, including your identity, your email address, the transaction amount, and identifiers linking the payment to your RAZ Studio account.
PayPal may also directly collect certain technical information, including your IP address and your browser characteristics, in accordance with its own privacy practices.
The site's PayPal module is loaded when a user shows an intention to make a payment.
Information processed directly by PayPal is subject to PayPal's privacy policies and terms.
RAZ Studio uses a limited number of cookies.
RAZSESSIDMaintains your session and protects certain actions against fraudulent requests. It is necessary for the secure operation of the account.
raz_rememberUsed only when you choose the option to stay signed in. It may be retained for approximately 30 days.
raz_langRemembers the language chosen for the site. It may be retained for approximately one year.
We currently do not use Google Analytics, Meta Pixel, Google Tag Manager, Hotjar, Microsoft Clarity, or other advertising or behavioural tracking tools.
We currently do not use localStorage or sessionStorage for tracking.
A separate cookie policy provides further details about these technologies.
Certain information may be processed or hosted by providers necessary to the operation of the site, including:
Links to Facebook, Instagram, YouTube, and Discord are simple external links. We currently do not integrate any advertising pixel or tracking tool from these platforms into the site.
The fonts used by the site are hosted locally and do not require a connection to an external font provider.
When personal information must be transferred outside of Quebec, RAZ Studio takes into account the applicable data protection obligations.
We retain personal information only for the period necessary for the purposes for which it was collected or to comply with our legal obligations.
In general:
When information is no longer necessary, it is destroyed, anonymized, or de-identified according to the circumstances and applicable obligations.
You can request the deletion of your account through the features provided for that purpose or by contacting us.
Upon deletion:
Some information therefore may not necessarily be deleted immediately when a legal obligation requires its retention.
We apply various measures to protect personal information against unauthorized access, use, disclosure, modification, or destruction.
These measures include in particular:
However, no method of electronic transmission or storage can guarantee absolute security.
RAZ Studio currently does not directly store users' IP addresses in its application database.
Our web host may nevertheless automatically retain certain technical logs, including:
These logs may be used to ensure security, stability, technical diagnostics, and infrastructure protection.
Depending on your place of residence and applicable laws, you may in particular request:
Users to whom the General Data Protection Regulation (GDPR) applies may also have additional rights depending on the circumstances, including in matters of objection, restriction of processing, and portability.
To exercise your rights, contact:
Where your consent is required, we aim to request it clearly and distinctly.
For example:
You can change some of these choices from your profile.
We do not knowingly collect personal information from children under 14 without the required consent.
Where the law requires it, the consent of a parent or guardian may be required.
We may change this policy as our services, practices, or applicable requirements evolve.
The date of the most recent update is shown at the beginning of the policy.
When significant changes are made, we may also inform users through the site or by other appropriate means.
For any question, request, or complaint regarding your personal information: